Before payment
Checkout must show the NGN 2,500 price, 180-day access period, and included features. Core guides and planning tools remain free.
Duplicate or incorrect charges
Report a duplicate or incorrect charge through your account support area with the Flutterwave reference. Do not send card details, PINs, passwords, or one-time codes.
Refund requests
Refunds are reviewed manually under applicable consumer requirements and the facts of the transaction. Approval is not automatic merely because a student changed study plans, and access ends when a completed refund or chargeback is confirmed.
Technical access problems
Give NounCompass a reasonable opportunity to restore paid access when Flutterwave confirms a valid transaction. A callback page alone is not proof of payment; the server verifies the transaction directly.
How to request help
Signed-in users should open a payment support ticket. If sign-in itself is the problem, use the public contact page and include only the transaction reference and account email.